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AI-fluent by default
Every candidate is screened for how they actually work with AI — not just whether they’ve used it. We match you to the exact AI-driven workflows your team relies on.
How to hire your Customer Support Engineer
Open your position
Post your role risk-free. You won’t pay until you make a hire.
Review candidates in 48 hours
We match you with senior, vetted candidates who’ve actively expressed interest in your role — interviews, not résumés.
Hire — and keep them
We handle compliance, payments, and equipment. You control comp with our cost-plus model, so your best people stay.
What do Customer Support Engineers do?
Customer Support Engineers are the technical bridge between your product and the people using it — diagnosing issues, resolving them, and turning frustration into trust. They combine real technical depth with clear communication: reproducing bugs, digging through logs, and escalating cleanly when engineering needs to step in. More and more, they build and tune AI-assisted support — deflecting routine issues so they can focus on the hard ones.
Core responsibilities
- Diagnose and resolve technical customer issues
- Reproduce bugs and work through logs
- Escalate cleanly and feed insights back to engineering
- Build and tune AI-assisted support workflows
- Partner with product to turn support signals into fixes
Not your traditional staff aug.
Remotely's Transparent Staff Aug
You choose the candidates, and they choose you too
You control compensation and retain the best talent
7,000+ developers analyzed for proven experience
AI-fluent and startup-minded
Speed and visibility powered by a tech-enabled platform
Engineers who stay for the long haul.
Traditional Staff Aug
Developers are assigned, not aligned
The agency controls the paycheck
Limited pool, limited options
Code monkeys with no business sense
Powered by emails & spreadsheets
Here today, gone tomorrow
Customer Support Engineers in your time zone
Our talent works across Latin America — Brazil, Mexico, Colombia, Argentina, Chile, and beyond — on US business hours. Most of the region sits within a few hours of US Eastern time, so you get a full workday of overlap: standups, pairing, and code review happen in real time, not overnight.
And they communicate like teammates, not vendors — fluent, professional English and a startup-ready working style.
Where they work
Brazil
Mexico
Colombia
Argentina
Chile
+ 12 more
